Here’s a reprise of something I’ve written previously because I think it’s ripe for an update. The new words are from 6 to 10.

Advertising is the war. Copy is the weapon. Words are the ammunition.

Although copywriters are equipped with an arsenal of words to use as he or she pleases, there are quite a number that are ever-popular in ads. These are usually everyday words, mindless superlatives and hard sell calls-to-acts.

I must add that I have been a chronic repeat offender myself. But then again, not all the words you see or hear in an ad are from the writers; if you know what I mean.

Ad words are sometimes just empty promises...

Here are my personal top ad words and what they actually mean, in no particular order:

1. Exclusive
If you think you’re going to get special, preferential or any form of private privileges, you’re wrong. The word exclusive is added to make things look more desirable than they actually are. I mean, if you really want to be exclusive, would you advertise in a website that gets like 1 million hits a day?

2. Enjoy
This one’s an evergreen favourite and probably the all-time, most used ad word. “Enjoy the experience. Enjoy the offer. Enjoy the freedom. Enjoy the splendour”… I could like go on forever. It’s a word used to get you thinking about enjoying yourself, hopefully with the product somewhere in the picture.

3. Free
This word is a dirty little fellow. One rule of thumb to keep in mind when you see this word is that there’s never such a thing as a free lunch. Nothing is free, period! The cost of whatever is “free” has already been added to the amount you are going to pay. So unless the ad is referring to air, be wary.

4. Amazing
This is probably the easiest superlative to use for a writer, simply because anything can be amazing. This post could be amazing, or maybe your internet connection or that client who’s an amazing pain in the ass. See? Something amazing need not be advertised if it truly is.

5. Hurry
Hurry! Offer ends XX Month 2010. So you are supposed to call, click or visit to purchase this exclusively enjoyable and amazing product that comes with a free gift before a particular date. Hurry means they aren’t selling enough as it is or think you are a sucker to fall for such a cheap trick.

And the new ones…

6. Like
I am certain you know where I’m going with this… Facebook lah of course! For such an obscure word – after centuries of being overshadowed by the word ‘Love’ – Like has attained sudden super-stardom. But what does it mean? Sadly, nothing.

7. You
When an ad says “You”, it actually means you. But do not be deceived by this cunning flattery, as the science of advertising reveals that the use of this word is to make sentences more personal. The ad is supposed to be written for you… only you; and not young adults aged 21 to 28 with moderate disposable income living in urban areas.

8. Quality
This one’s a classic. But if you see this word in an ad, it means the writer knows jack-shit about the product. Because if he knew something about the product, he wouldn’t use a generic term like “quality”. Different people have different standards to which they measure quality, and that means quality can’t be quantified.

9. New
New and improved. All-new. New taste. New formula. New pack… you get the idea? The reason this word is often used is because we are all suckers for new things. Who doesn’t like a new ride or a crisp, new shirt or the smell of a new book.

10. Discover
Aren’t we all seeking for something. To discover places, thrills, experiences, friendship, enjoyment and satisfaction. We writers use this word to implant curiosity and hopefully compel action. But sadly, the kind of discovery we want you to make involves pulling out your wallet.

I could probably get my ass kicked by fellow copywriters. But it is a risk I am willing to take. Clients take notice, because this is very important – never hire a copywriter to manage your Facebook page.

Because contrary to popular belief, we copywriters can’t write everything.

Okay. Let me rephrase that, we can’t write everything as well as it can be. Like myself, I am predominantly a direct response copywriter; ask me for a press release and I will struggle with writer’s constipation.

Traditional copywriting techniques often don't work in social media...

When it comes to social media however; the problem becomes even more obvious. Copywriters are trained at marketing speak; and anything the even seems remotely ‘marketing’ will probably be rejected by social citizens.

Use of the words like ‘free’, ‘exclusive’, ‘now’ and other forms of sell-speak is definitely not welcomed in Facebook.

A socially untrained copywriter commenting on behalf of a brand in Facebook is like that insurance agent friend who always wants to sell you a policy.

We usually avoid any kind of marketing or selling in our social space; as in Facebook.

The kind of writer you want managing Facebook comments is someone who is comfortable in cyberspace. Someone who knows the web lingos, keeps up with online trends and engages online audiences regularly.

It has to be someone who can ‘talk’ to audiences in their language. And not in some Oxford dictionary approved English.

Which means, this writer has to be able to make himself make mistakes. Likes little grammatical errors, occassionnal typos and also dabble in txt spk.

Managing a Facebook page is all about being honest, friendly and more often than not; amateurish.

In other words –  now anyone can write copy! Errr… I take that back.

The concept is mind-blowing. The art direction will make one cry. The copy could sell a bootleg DVD to a Unifi user. But if you disregard what should be the superstar of any piece of communication, then even the greatest creative could become B-grade.

This critical ad element is called a Call-to-Action; and you’re losing potential customers if you don’t have a strong one.

Believe it or not, consumers want to be told what to do. Dance boy, dance... ACTION!

The purpose of almost all marketing communications is to make people do something: call, SMS, walk-in, log-on, click or purchase. The thing is if you want someone to take a specific action, you actually have to ask them to take that specific action.

Yes, this belief is borne from my many years as a direct response copywriter. But here are recent researches on the matter to help illustrate why a strong call-to-act is important:

1. A research done by Marketing Sherpa to their e-newsletter readers show that a specific call-to-act increased response by over 8%.

Click-through Rates on different Call-to-acts:

“Click to Continue” = 8.35%
“Continue to Article” = 3.3%
“Read More” = -1.8%

2.  A research done by University of Connecticut asked 2 groups of people to mail back a stack of 30 post cards, 1 each for 30 days.

- The first group was given the request while under hypnosis
- The second group were just asked nicely

The result? The second group mailed back more postcards, which goes to prove that people will usually do as they are asked; as long as you ask nicely of course.

And this is true across all media; be it print, TV, web, social, radio, BTL, POS and what-have-you. Clear, powerful calls-to-action can make or break a campaign.

Ask and you shall be given. Now share this post with a zillion people, please? Don’t make me hypnotize you!

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